Crisis communications

What are the lessons for communications professionals from the Bell Pottinger scandal?

The expulsion of Bell Pottinger from the PRCA looks like it will have grave consequences for the firm, and made the rest of the PR industry stop and think. The trade body has been clear; the company’s work with Oakbay Investments in South Africa has breached the PRCA professional charter and the public affairs and What are the lessons for communications professionals from the Bell Pottinger scandal?

How are councils making use of social media?

For local authorities, Government departments, councils and metropolitan boroughs, using social media can be a major headache. With hundreds of different departments, a multitude of agendas, a diverse range of stakeholders and events ranging from small meetings to major catastrophes, creating an effective and engaging social media community can be a significant challenge. While managing How are councils making use of social media?

‘SORRY can be a hard word for corporations to say’ – The Economist

Earlier this week I heard one of the most inspiring leadership interviews on the radio ever (go to 2.18 on the link). And the issue he addressed was one that every business needs to think about. John McEwan, now chief executive of the UK’s largest travel agency consortium, Advantage and formerly managing director of Thomas ‘SORRY can be a hard word for corporations to say’ – The Economist

Making the most of media relations

Northern Lights communications director Ben Pindar is a former journalist who has worked both at national and regional level. Here he shares his thoughts on how best to engage with the media. Legendary British publishing magnate Lord Northcliffe famously said: “News is what somebody somewhere wants to suppress – all the rest is advertising.” Speaking Making the most of media relations