Northern Lights

Leading tourism experts urge Yorkshire businesses to invest in good customer service

Two of Yorkshire’s best known tourism professionals, Denise Howard OBE and David Andrews, have launched a new company offering industry ‘gold standard’ customer service training to the region’s hospitality and leisure businesses. Denise, an award winning entrepreneur and David, former CEO of Yorkshire Tourist Board, have teamed up on new venture welcometraining.com, which delivers internationally Leading tourism experts urge Yorkshire businesses to invest in good customer service

Eureka! appoints Northern Lights PR

Eureka! The National Children’s Museum based in Halifax, has appointed Northern Lights PR to open up its expertise in play and learning to government policy makers, academics and businesses. This is the sixth new business win – all in competitive tenders – for the Harrogate-based agency in the last two months.  As well as Leeds-based Eureka! appoints Northern Lights PR

PLYMOUTH ARGYLE FOOTBALL CLUB

The Directors of Plymouth Argyle Football Club have today issued a Notice of Intention to appoint Brendan Guilfoyle, Christopher White and John Russell of The P&A Partnership as Administrators as they continue to seek a solution to the Company’s current cash flow problems. This action gives the Club protection from precipitous action from its creditors, PLYMOUTH ARGYLE FOOTBALL CLUB

Customers complaining on Twitter and Facebook – how should you respond?

How many people do you tell if you’ve had poor customer service?  It used to be around 20, but that was before the internet. Now instead of simply telling their friends, disgruntled customers can turn to consumer forums and social media to leave feedback about anything from a substandard meal to poor delivery service from Customers complaining on Twitter and Facebook – how should you respond?

Bradford University School of Management’s dean Dr. Sarah Dixon in the Sunday Times

Business schools are scooping up big-name deans in order to maintain their reputations on the global stage. Dr Sarah Dixon features in the Sunday Times alongside new deans from Harvard Business School, Warwick Business School, Said Business School Oxford, Yale School of Management and Chicago Booth School of Business. She is quoted as saying that Bradford University School of Management’s dean Dr. Sarah Dixon in the Sunday Times

Confirmation of Castle Colour Print liquidation

Gareth Rusling and John Russell of The P&A Partnership have been appointed joint liquidators at Yorkshire printer Castle Colour Print. The company, with branches in Richmond and Thirsk, went into liquidation on Tuesday (February 8), confirmed Gareth Rusling. He said: “Castle Colour Print had cashflow problems which were compounded by a difficult trading time over Confirmation of Castle Colour Print liquidation

Innovative appointment for Bradford University School of Management

Bradford University School of Management has appointed a leading academic in entrepreneurship and innovation, Professor Christos Kalantaridis. A much published academic, he has recently worked collaboratively with Aalto University in Finland – a world leading centre for helping businesses to innovate, particularly in technologies – and with partners in four European countries to develop best Innovative appointment for Bradford University School of Management

Seminar organiser warns of fraud risk

An organiser of a free fraud prevention seminar in Sheffield next month is warning manufacturing businesses that they are particularly at risk from fraudsters. Laurie Beagle, divisional director at P&A Receivables Plc, who is organising the seminar as part of the Global Manufacturing Festival: Sheffield, explains: “Manufacturing companies are vulnerable because they deal with products Seminar organiser warns of fraud risk

P&A launches survey of global payment trends

100 subsidised places on ‘gold standard’ customer service training courses will help North East hospitality and leisure businesses prepare for the start of the tourism season. P&A Receivables Plc, which provides international credit management and debt collection services, has designed the survey in partnership with the MSc degree in Finance at Sheffield Hallam University’s Business P&A launches survey of global payment trends