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‘SORRY can be a hard word for corporations to say’ – The Economist

Earlier this week I heard one of the most inspiring leadership interviews on the radio ever (go to 2.18 on the link). And the issue he addressed was one that every business needs to think about. John McEwan, now chief executive of the UK’s largest travel agency consortium, Advantage and formerly managing director of Thomas ‘SORRY can be a hard word for corporations to say’ – The Economist