I was delighted to be asked by Victoria Betton to co-author an ebook for the NHS on using social media to help mental health practitioners. Packed with examples of best practice and case studies, I have been so impressed at how professionals are using social media – from consultants and GPs to occupational therapists and … What businesses can learn from mental health practitioners
Does your company have an intranet? How useful is it? If your intranet is a useful and time-saving portal that you visit many times a day, then you’re in the minority. An effective intranet that is functional, easy to use and has been created with the buy-in of both senior managers and employees is one … How to build a successful intranet for your company
This was the question that a client emailed me last week and it set me thinking. My immediate response was, it has to be in external comms. Then I started thinking about some companies where they have outstanding HR teams and it would sit more naturally there. I posted this question on LinkedIn and Twitter … Where should internal communications sit – in HR or external communications?
The Liberal Democrats have had better months. The will they won’t they regarding the Eastleigh By-election is enough to deal with, without the reveal by Channel 4 about Lord Rennard. And of course, there is Chris Huhne’s guilty plea to add to the pile.
Or it could be seen as a good result as the internet is awash with stories, comments and blogs about the controversies surrounding them. And it is all free – you couldn’t pay for such publicity and whilst none of it is positive, it is ensuring daily coverage and encouraging a flock of commentators to come out of the woodwork and blog their two pennies worth.
The horse meat crisis has now been running for a month. How time flies.
Back in January, this blog looked at how Tesco had responded to the initial scare and what a crisis communications plan should look like.
A question from a client made me realise the blog didn’t address internal communications, which of course is as critical as dealing with the outside world.
I was recently asked to give a webinar for Worldmark’s management development programme on understanding the customer.
As always, there is nothing like teaching others to remind yourself of all the things we should be doing in our own businesses.
We have worked with insolvency practitioners for more than 20 years. Without doubt, the most difficult part of their job is making people redundant. It’s an extremely pressured job and when you go into a company, your legal duty is to protect the assets of people who have lent money or are owed it, such … 9 tips for insolvency practitioners – learn from #HMVemployees and don’t get caught out by Twitter
When done well, Pinterest can be a great part of your overall SEO strategy, and an invaluable source of traffic to your site.
When done badly, it can be a waste of your valuable time, and a possible dent to your brand’s reputation.
With this in mind, here are my top tips on what you should and shouldn’t be doing to build your presence on the internet’s biggest pin board.
Yesterday, 11 civil servants at Iain Duncan Smith’s department for work and pensions were sacked for using Twitter or Facebook. The DWP’s website says it has 5,345 employees – so 2% of the department have been reprimanded, given written and final warnings, or sacked. Is that shocking?
